Privacy Policy

When you use our service, we collect the following information:

Contact information: Your name, phone number, and delivery address when you place an order or create an account.

Order information: The products you order, quantities, delivery dates, payment amounts, and transaction history.

Communications: Messages you send us via WhatsApp or through our website contact form, including order requests and customer service inquiries.

Device and usage information: When you use our web application, we may collect information about your device type, browser, and how you interact with our service to improve the experience.

We use the information we collect to:

• Process and fulfill your water delivery orders
• Send order confirmations, delivery updates, and receipts via WhatsApp
• Schedule recurring deliveries and send delivery reminders
• Respond to your customer service inquiries
• Maintain your account and order history
• Improve our delivery routes and service quality
• Send re-engagement messages if you have not ordered in some time (you may opt out at any time)
• Comply with applicable legal obligations

Our primary communication channel is WhatsApp. By messaging us on WhatsApp or providing your phone number to place an order, you consent to receive order-related messages from us via WhatsApp, including:

• Order confirmations
• Delivery status updates and estimated arrival times
• Delivery receipts
• Reminders for scheduled deliveries
• Service announcements

You can opt out of non-essential messages at any time by replying "STOP" or contacting us directly. You will continue to receive transactional messages related to active orders.

We do not sell your personal information. We share your information only in the following limited circumstances:

Delivery drivers: Your name, address, and order details are shared with our delivery team to fulfill your order.

Service providers: We use third-party services to operate our platform, including Clerk (authentication), Convex (database), and Resend (email). These providers process data on our behalf under confidentiality agreements.

Meta / WhatsApp: When you communicate with us via WhatsApp, your messages are subject to Meta's Privacy Policy in addition to this policy.

Legal requirements: We may disclose your information if required by law, court order, or government authority.

We retain your personal information for as long as necessary to provide our service and comply with legal obligations:

• Active customer records are retained for the duration of your relationship with us.
• Order history is retained for a minimum of five (5) years for business and tax record purposes.
• WhatsApp conversation logs are retained within our platform for up to two (2) years.

You may request deletion of your account and personal data by contacting us. Note that we may be required to retain certain records for legal compliance purposes.

You have the right to:

• Access the personal information we hold about you
• Correct inaccurate or incomplete information
• Request deletion of your personal information, subject to legal retention requirements
• Opt out of non-transactional communications at any time

To exercise any of these rights, contact us at caribbeanpremierproducts@gmail.com or via WhatsApp at +501 822-2200.

We implement industry-standard security measures to protect your personal information, including encrypted data storage, access controls, and secure communications. However, no method of transmission over the internet is 100% secure. We encourage you to contact us immediately if you believe your account information has been compromised.

Our service is not directed to children under the age of 13. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us and we will promptly delete it.

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the updated policy on our website with a new effective date. Your continued use of our service after any changes constitutes acceptance of the updated policy.

If you have questions or concerns about this Privacy Policy or how we handle your personal information, please contact us:

BELaVIDA Purified Water Belize City, Belize Email: caribbeanpremierproducts@gmail.com WhatsApp: +501 822-2200